Shipping policy

 

InnovaCorium Shipping Policy

Last updated: June 2026

How We Fulfill Your Order

All innovaCorium orders placed through our website are fulfilled through a third-party fulfillment network. This means your order is picked, packed, and shipped from a warehouse near where you live, ensuring fast, reliable delivery with full tracking.

Processing Time

Orders are our fulfillment network partner within 1 business day of being placed. Orders placed after 12:00 PM ET or on weekends and federal holidays will begin processing the following business day.

Please note: Processing time is separate from shipping transit time.

Domestic Shipping (United States)

We currently ship to all 50 U.S. states. Three shipping speeds are available at checkout:

Shipping Method Estimated Delivery Notes
Standard 3–5 business days Default option
Expedited 2–3 business days Available at checkout
Priority 1–2 business days Available at checkout

Delivery estimates begin from the date of fulfillment, not the order placement date. Actual delivery times may vary slightly based on your location relative to the nearest fulfillment center.

Shipping Rates

Shipping rates are calculated at checkout based on your selected shipping speed and delivery address. We periodically offer free standard shipping on qualifying orders — any active promotions will be displayed on the product page and at checkout.

Order Tracking

Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number. You can track your package directly through the carrier link provided in that email. Please allow up to 24 hours for tracking information to become active after you receive your confirmation.

P.O. Boxes & APO/FPO Addresses

We have limited capability to deliver to P.O. Boxes and military APO/FPO addresses. If you have a P.O. Box as your only available address, please contact us before placing your order so we can advise on available options.

International Shipping

InnovaCorium does not currently offer international shipping through our Shopify store. We are actively expanding our distribution and expect to announce international availability in the future. Please sign up for our email list to be notified.

Delays & Exceptions

While we leverage a nation-wide third party fulfillment network for speed and reliability, occasional delays can occur due to:

  • High-volume shipping periods (holidays, peak seasons)

  • Severe weather or carrier disruptions

  • Inventory transfers between fulfillment centers

InnovaCorium is not liable for carrier delays once an order has been handed off to the fulfillment network. If your package is significantly delayed, please contact us and we will work to resolve it.

Order Changes & Cancellations

Because orders are transmitted to our fulfillment network quickly, we have a very limited window (typically under 60 minutes) to modify or cancel an order after it is placed. Please contact us immediately at info@innovacorium.com if you need to make a change.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 7 days of delivery at info@innovacorium.com with your order number and a photo of the damage. We will arrange a replacement or refund promptly.

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